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A-0002 Discord Moderator and Ambassador Community Manager
AMBASSADOR GRANTS
Publication Date: January 12, 2022
Call for proposals for the MVP Wave closes at 11:59pm PT on January 26, 2022.
About this Grant
Build a team of dedicated Discord Moderators and Ambassadors to manage the Braintrust Discord server. Monitor daily Discord activity and posts to ensure a safe community environment, kick/ban users as appropriate (only a few will have this moderator privilege), welcome and activate new members and encourage them to participate in membership leveling, and host events and programming to keep existing members engaged at each level.
Type: Discord Community Management
Mentor: Annelie Chavez, Community Lead, Freelance Labs
Project Length:
- 8 weeks
- Estimated 120 hours (~15 hours/week)
- Start: February 21, 2022
- End: April 18, 2022
Compensation $9,000
- Option 1: 50/50 Split USDC to BTRST
- Option 2: 70/30 Split USDC to BTRST
- The amount of BTRST will be determined based on the USD value of the grant (30 day trailing average USD price of token at time of grant issued). Add’l FAQs for compensation can be found here.
About the Project
1. What is the Problem or Opportunity?
The Braintrust Discord server is where builders of the network hangout, share ideas, and up-level their Braintrust membership. The community needs a dedicated group of Discord Moderators and Ambassadors to educate, inspire and moderate the server to ensure the most productive and safe environment for the community.
- Project Evaluation: Ambassador Projects Evaluation Framework
- Focus Area: Community Management
2. Why now?
As the Braintrust community grows, Discord will be the “home” where builders congregate. There are currently ~29K Discord users and need to enable them to contribute and build in a safe environment.
3. Project Overview
Build the Discord Moderators and Ambassador Program and produce the first cohort of 10+ Discord Moderators and Ambassadors to take ownership of the Braintrust Discord server. Moderators and Ambassador activities will be to monitor Discord activities and posts to ensure a safe environment for the community; flag, take down content and kick/ban users as appropriate (only a few will have this moderator privilege), welcome and activate new members and encourage them to start leveling up, and execute content programming to keep existing members engaged at each level.
3a. High-Level Requirements
Build a team of dedicated Community Discord Ambassadors who take ownership over the Braintrust Discord server.
- 1.Develop the Discord Moderators and Ambassadors Program structure based on what’s outlined here.
- 2.Build clear role requirements and guidelines for Moderator and Ambassador contributions.
- 3.Build incentive rewards for Discord Moderators and Ambassadors.
- 4.Develop and execute the recruitment strategy.
- 5.Develop and execute the ambassador selection process.
- 6.Develop and execute the reporting framework.
- 7.Recruit, onboard, and train new community Discord Moderators and Ambassadors.
- 8.Deploy the first cohort of 10 Discord Moderators and Ambassadors.
- 9.Measure program effectiveness.
3b. Refining Requirements
Your proposal should expand on what is written above by listing concrete methods to achieve the aforementioned goals, propose (if needed) an appropriate timeline, and constantly make program improvements.
4. Milestones & Checkpoints
All contributors will be expected to record a 1-minute summary video to be shared with the community in the monthly Growth Reports video.
Weeks 1- 2:
- Program infrastructure
- Incentive rewards
- Role requirements
Week 3- 4:
- Recruitment strategy
- Selection process
- Reporting framework
Week 5: Begin recruiting the first cohort of Ambassadors and setting up necessary systems and guidelines.
Week 6: Recruit, onboard and train new Moderators and Ambassadors
Week 7: Recruit, onboard and train new Moderators and Ambassadors + start measuring program effectiveness.
Week 8: Conduct program evaluation and measure success, suggest and make program improvements for the second cohort.
5. What is success?
- Get the first cohort of 10+ Discord Ambassadors up and running for at least 4 weeks
- Discord engagement % (Goal: 30%)
- Result in meaningful relationship-building
- Result in continuous community contributions
- Keep Discord spam-free and bot-free
The Contributor
This grant is available to any Level 1 - Level 3 Braintrust Contributor. You will be asked to submit your Discord username in your application to verify contributor status.
This project requires:
- Familiarity with Discord servers, bots, setup and insights
- Exceptional project management and people management skills
- Experience recruiting, onboarding, training teams greater than 10+ people
The best contributors to the Braintrust project:
- Have a strong sense of commitment to the Braintrust platform and their fellow community members who will benefit from their contributions.
- Are proactive, clear and concise communicators that keep mentors updated frequently with wins, challenges, and blockers.
- Take ownership of their work, and embody a “figure it out” mentality that is driven by their desire to make Braintrust the best network.
- Are strong project managers who identify challenges and communicate solutions early and often. They appreciate that the mentors are there to guide their work, not manage the project.
- Strive to raise the bar and know that quality of output is incredibly important. They will act as stewards to the Braintrust brand leveraging the brand style guidelines, tone and voice guidelines, and writing rules to uphold the brand standards.
- Bring remarkable ideas to life, building moments and experiences that stop someone in their tracks.
About the Selection Process
Schedule
Date
Call for Submissions
January 12, 2022
Submissions Close
January 26, 2022
Last day for interviews
February 11, 2022
Selection Date
February 16, 2022
Offer Acceptance Date
February 18, 2022
Project Kickoff
February 21, 2022
Applicants will receive Y/N feedback from the Proposal Admins on moving onto the next step in the process within 2 business days of submission.
Additional Notes about Projects in the Grant Program
- Ambassador grant compensation includes both the time and materials needed to complete the project.
- A portion of the grant can be requested up front to cover material costs. These expenses are approved by the Grants committee.
- All projects are completed open source for the benefit of the community. Grant contributors do not own the IP associated with their grant.
- All grants have an expectation of thorough and public documentation that can be used by future contributors that want to enhance / improve upon past efforts, document process and how-to, FAQs.
- Ambassador grants require a 1 year service agreement (up to 10 additional hours) to accommodate bug fixing, updates to libraries, etc.
- There is a formal process by with the Grants Committee and/or Grantee can request a change to the scope/ compensation/timelines of this project. The changes must be agreed upon by both parties.